Do you feel productive, or just busy? Most independent practice owners are exhausted from how busy they are, and frustrated because the practice still isn’t producing what it should. Lakebeam is a fractional customer-experience and operations practice. We rebuild the systems, processes, and data behind how customers move through your business so revenue stops slipping through.
Currently working primarily with independent dental practices in Burlington.
Start a conversationIT keeps your business running. Marketing brings new customers in. The work in between, how customers are converted, followed up with, scheduled, billed, and brought back, usually has no one running it. That gap is where revenue quietly slips out. It’s also where Lakebeam works.
Lakebeam engagements are designed so you can leave at any point with something useful in hand. The Audit stands on its own. The Build stands on its own. The ongoing partnership is monthly and ends whenever it stops being valuable.
One to two weeks. I map exactly how customers move through your business, from first call to follow-up to retention, and show you where revenue is slipping out. You get a prioritized list of fixes with the dollar payback of each. Yours to keep, whatever you decide next.
Implementation of the highest-value fixes from the audit. Typical work includes call conversion, follow-up after a quote that hasn’t closed, recall and reactivation of dormant customers, receivables tightening, and the reporting that tells you it’s working. Sold as fixed bundles so you know what you’re paying for.
Monthly partnership for keeping the systems tuned, training your team, and adding new improvements as the business grows. Tiered by depth of involvement. No long contracts.
Lake Champlain runs north to south between Vermont and New York. From the Burlington shore, the sun sets to the west behind the Adirondacks, and on some evenings the last light reaches back across the water in a clean line from the western mountains to the Vermont side. That line is the lakebeam. The practice is named after it because that’s the work: showing an operating business what’s actually there, and lighting the path forward.
Twenty minutes, no pitch. Tell me how your practice runs today and I’ll tell you honestly whether Lakebeam is a fit.
matt@lakebeam.com